When you shop on www.cemmutfak.com, you can choose to have your order delivered to your address via courier. When you complete your shopping list (basket) and proceed to payment, the system will ask you for the delivery method you prefer and other related details. Below are the details of these options.

Courier Delivery to Address This method is commonly used in distance sales. When you prefer to receive your order by courier (or send it to someone else), your order package will be prepared in our warehouse at www.cemmutfak.com and delivered to the delivery address you specified, depending on the order density, after your payment has been completed and your order has been confirmed. For orders shipped by courier, the shipping fee is …………………… TL for orders under ……………. TL and is charged at the payment step. Shipping costs are covered by us for orders of ………………….. TL or more. There will be no charge from the courier representative during delivery to your address. In courier deliveries to the address, the delivery address can be selected differently from the billing address. If these two addresses are different, the invoice issued for your order will be sent to the billing address you specified. The shipping of the products and invoice are carried out separately and can be delivered to the relevant addresses at different times. Our solution partner in courier services is MNG Cargo and deliveries to the address are made through this company. After your order package has been delivered to the courier company representative, the subsequent processes are the responsibility of the courier company. You can get information about the status of your order with the cargo company from the Order Information section of our website. This information is provided by the courier company. You can call our Call Center for any questions. If the address you have specified for delivery cannot be understood, the courier company officials will contact you to deliver the order to the address or person you have specified. In case your order cannot be delivered, our customer service representatives will contact you to offer options such as specifying a different address, picking up your order from a CEM MUTFAK store, or canceling your order. Your order will be processed according to your choice. Courier deliveries are usually made to the recipient person specified at the delivery address, upon presentation of a photo ID (identity card, driver's license, or passport) that will show their identity. However, if the delivery address is a workplace, the courier company representative can make the delivery to an office receptionist for signature due to workplace rules. If the delivery address is a residential address, courier representatives can deliver to first-degree relatives or another person sharing the same house, within their discretion. If you have any sensitivity about this issue, you should call our Call Center immediately after placing your order and inform them about this. Courier companies perform deliveries to the address in accordance with their own procedures and rules.